Top 10 ManyChat alternatives and competitors (2025)

Chatbots are the future of customer service — they offer fully automated support for answering customer questions and resolving simple issues. As more and more brands see frequent interactions with customers (and potential customers) on social media, specialized chatbot tools like ManyChat have surged in popularity.

But ManyChat has its limitations, specifically for businesses looking to deliver an omnichannel customer experience. To help you save time finding the solution that best suits your needs, we’ve rounded up today’s top ManyChat competitors.

What is ManyChat? And why should you look for alternatives?

ManyChat is a chatbot platform geared toward social media marketing and support. This solution offers automation tools to create smoother, more enjoyable chat interactions with prospects and customers. But it’s not the right fit for every business.

While ManyChat excels at social media, it’s relatively limited in what it can do compared to more robust tools. Email and SMS capabilities are restricted to paid plans, and businesses looking to add a chatbot to their website will need to invest in an entirely different solution to create a truly omnichannel approach.

Pricing is also based on how much you need to do with the program, something that can be limiting for small businesses aiming to scale. For example, the free plan includes 1,000 contacts, but it supports only Instagram, Facebook Messenger, and a beta version of TikTok chat. You can start with a  paid plan at $15 per month for only more contacts or customize a plan based on your needs.

So, even though ManyChat works well for some businesses, if your business needs more advanced features, it’s worth exploring a few ManyChat alternatives.

Essential features to consider in a ManyChat alternative

Your unique needs will ultimately help you decide which ManyChat alternative is right for your business. However, there are a few key considerations you should make when sifting through ManyChat competitors. These include

• Omnichannel capabilities: One of ManyChat’s limitations is its narrow platform compatibility. Finding a solution with omnichannel capabilities lets you communicate effectively with customers on their preferred platform.
• Ease of use: Chatbot tools must be user-friendly not only for your team but also for your customers. You want a chatbot that is easy to program, design, and interact with, so you can deploy and update it without any disruptions to the customer experience.
• Integrations: The ManyChat alternative you choose should also fit into your current tech stack. Solutions that don’t integrate well with your existing tools can create inefficiencies, forcing manual workarounds that slow down your team and increase the risk of costly errors. 
• AI-driven automation: ManyChat offers users access to AI-driven features. Since many chatbot tools have similar AI capabilities, take the time to find the ones that have  the best features for your needs. AI automation can offer benefits such as speed, reduced workflows, and enhanced customer experience, making it a must-have for modern customer service.
• Pricing: ManyChat alternatives typically offer free versions, but you often can’t do as much with a free version as you can with a priced plan. Pricing structures and tiers will vary, so find options that give you the best cost-to-benefit ratio for your investment.

Once you’ve figured out your must-have features, use the list below to find the ManyChat alternative that best suits your budget and can help elevate your customer communication strategy.

Comparison of ManyChat alternatives

If you’re looking for a quick overview of each tool’s top considerations, we have you covered. To simplify your decision process, check out this high-level comparison of the factors we feel are most relevant to your final choice:

The 10 best ManyChat alternatives for 2025

To help you find the best ManyChat alternative, we’ve rounded up the top 10 options. Keep in mind that all pricing plans shown are based on annual plan pricing unless indicated otherwise.

1. Jotform AI Agents

• Best for: User-friendliness and form-based automation
• Developer: Jotform
• Limitations: No built-in customer relationship management (CRM), but does offer CRM integrations
• Key features: Drag-and-drop chatbot builder, more than 7,000 templates, omnichannel support
• Pros: Easy to learn, free version, fully customizable chatbots
• Cons: Newer to the market, usage limitations by plan tier, Jotform branding on the free plan
• Plans/Pricing:
  • Free: Five agent limit, 100 monthly conversations, 10,000 monthly sessions
  • Bronze: $34 per month; 25 agent limit, 1,000 monthly conversations, and 100,000 monthly sessions
  • Silver: $39 per month; 50 agent limit, 2,500 monthly conversations, and 1,000,000 monthly sessions
  • Gold: $99 per month; 100 agent limit, 10,000 monthly conversations, and 2,000,000 monthly sessions
  • Enterprise: Custom pricing upon request; unlimited monthly access to all features except voice calls and SMS
• G2 rating: 4.5/5

Jotform AI Agents is a ManyChat alternative centered on ease of use. With a full suite of automated features, Jotform lets you build custom AI agents in a matter of minutes. Using the Jotform Chatbot Builder, you can drag and drop the features you want and customize your AI chatbot to fit the exact use case and personality you need.

To save time, you also have the option to build a Jotform AI Agent using one of more than 7,000 templates from the Jotform AI Agents directory. Jotform matches the support capabilities of ManyChat by offering specific customer service and support agent templates, including valuable helpers like a customer service feedback AI agent.

You can speed up your custom chatbot building process by converting a form directly into a matching chatbot. Simply choose the form you want to use to collect information in your chatbot — whether that be a feedback form, onboarding form, sales form, or otherwise — and transform it into a conversational experience with no need for code.

Jotform’s AI Agents simplify the training process by letting you tailor your agents to your brand voice and analyze internal data using your preferred method. AI agents can be trained using:

• Internal documentation
• Knowledge bases
• External URLs
• Question and answer
• Real-world examples
• Third-party integrations like Zendesk

Using these methods, you can tweak your AI agents’ responses to best match the expectations customers have for your brand. Then these agents can be shared across a wide range of channels, including websites, social media, voice, SMS, apps, email, Zoom, and more, ultimately creating a comprehensive omnichannel experience.

2. Fin by Intercom

• Best for: AI customer service
• Developer: Intercom
• Limitations: Usage-based pricing
• Key features: Data-driven backend, wide range of training options, automated workflows
• Pros: Fully customizable, lead qualification tools, low hallucination rate
• Cons: No free version, lack of features, steep initial learning curve
• Plans/Pricing: $0.99 per resolution with a minimum of 50 resolutions per month; access to the Intercom Helpdesk adds $29 per seat per month
• G2 rating: 4.5/5

Developed by CRM software company Intercom, Fin is an AI agent built for customer service. With Fin, you can analyze performance data to pinpoint best-use cases and make adjustments. Then, you can train your chatbot using potential data sources, personalize it to your liking, test to see if its results align with your expectations, and launch it across channels, including voice, social, and web.

Fin has one major issue: its pricing structure. You pay per resolution instead of a base price per month, so you will continue to pay more as your business scales.

3. Tidio

• Best for: Live chat
• Developer: Tidio
• Limitations: Limited customization and AI access
• Key features: Lyro AI agent, live chat, Flows automated workflows
• Pros: Native help desk solution, multilingual support, AI copilot features
• Cons: No free plan, restricted usage, expensive
• Plans/Pricing: 
  • Starter: About $24 per month; includes 100 billable conversations, a one-time allotment of 50 Lyro AI conversations, and 100 Flows visitors reached
  • Growth: Ranges from about $49 to $290 per month, depending on how many conversations you need; includes 150 to 2000 billable conversations, a one-time allotment of 50 Lyro AI conversations, and 100 Flows visitors reached
  • Plus: $749 per month; includes a custom quota of billable conversations, up to 5,000 Lyro AI conversations, and custom number of Flows visitors reached
  • Premium: Custom pricing; includes a guaranteed 50 percent Lyro AI resolution rate, and more than 5,000 Lyro AI conversations
• G2 rating: 4.7/5

Known for its live chat capabilities, Tidio also offers AI chatbot tools through its Lyro AI Agent. This AI tool speeds up response times, provides multilingual support, and reduces unnecessary work your team needs to complete, offering both internal and external assistance.

Tidio offers the flexibility of a usage-based pricing plan, but this flexibility means the price tag is higher. Tidio is one of the more expensive solutions on this list when you consider the number of tools available in each plan and the limitations on how much your team can use Lyro AI before you have to pay for an add-on.

4. Zendesk AI Agents

• Best for: Zendesk CRM users
• Developer: Zendesk
• Limitations: Only the base version is included in paid plans
• Key features: Generative AI chatbot, knowledge base, help center
• Pros: Native connection to Zendesk, customizable persona, generative replies
• Cons: Lack of included advanced features, limited reporting, expensive
• Plans/Pricing: 
  • Suite Team: $55 per agent per month; includes essential AI agents, automated reporting, and one help center
  • Suite Professional: $115 per agent per month; includes essential AI agents, automated reporting, and up to five help centers
  • Suite Enterprise: $169 per agent per month; includes essential AI agents, automated reporting, and up to 300 help centers
• G2 rating: 4.3/5

Built natively into the Zendesk CRM, Zendesk AI Agents are a new edition to the Zendesk suite of products. These chatbot tools are meant to enhance Zendesk’s already well-known service capabilities by automating most of your customer interactions. Using generative AI, this tool accelerates customer conversations and reduces the burden on your team.

For businesses looking to save money on a budget-friendly solution, Zendesk AI Agents may not be your best choice — unless you already use Zendesk for your business. The base version of this ManyChat alternative is only available on the higher tiers, and the advanced version is only available as a purchasable add-on.

5. Botpress

• Best for: LLM diversity
• Developer: Botpress
• Limitations: Pay-to-play LLM usage
• Key features: Agent studio, autonomous engine, knowledge bases
• Pros: Wide range of LLM options, fully customizable, depth of integrations
• Cons: Steep learning curve, additional AI cost, limitations on features
• Plans/Pricing: 
  • Pay-as-you-go: Free, plus AI spend; includes 500 incoming messages per month, one seat, and one bot
  • Plus: $79 per month, plus AI spend; includes 5,000 incoming messages per month, two seats, and two bots
  • Team: $445 per month, plus AI spend; includes 50,000 incoming messages per month, three seats, and three bots
  • Enterprise: $2,000 per month; includes custom limits and white-glove onboarding
• G2 rating: 4.6/5

Botpress is a ManyChat alternative with a focus on building advanced AI chatbots around a variety of large language models (LLMs). Botpress allows you to incorporate any LLM of your choosing (even one you’ve developed yourself) into your custom chatbots so you can create the exact experience you prefer. The only challenge? You have to pay to use these LLMs within your chatbot.

This solution offers more advanced design options than other solutions, making it an ideal choice for more experienced developers. With the option to code and build out chatbots yourself — as well as a no-code visualizer — Botpress has the most diverse building options on this list.

6. ChatBot

• Best for: Bot customization
• Developer: Text
• Limitations: Limited features in lower-tier plans
• Key features: Chatbot builder, conversation flows, AI assistants
• Pros: No-code builder, easy to use, highly customizable
• Cons: No free version, bot limitations, lack of integrations
• Plans/Pricing: 
  • Starter: $52 per month; includes one active chatbot with 12,000 chats per year
  • Team: $142 per month; contains five active chatbots with 60,000 chats per year
  • Business: $424 per month; includes unlimited chatbots with 300,000 chats per year
• G2 rating: 4.5/5

ChatBot is a no-code chatbot solution known for its easy-to-learn drag-and-drop chatbot visualizer. Using the ChatBot platform, your team can build AI-powered chatbots to your exact specifications, train them using your preferred methods, and automate your customer experience.

However, while ChatBot does act as a powerful ManyChat alternative, the number of chatbots you have access to depends on your budget. Businesses looking to save will have to settle for a single active chatbot with a low volume of potential interactions.

7. Olark

• Best for: Accessibility
• Developer: Olark
• Limitations: AI is limited to Olark Pro
• Key features: Transfer to live chat, CoPilot chatbots, advanced reporting
• Pros: Accessibility compliant, wide range of integrations, straightforward
• Cons: Limited AI features, limited customization, not as advanced overall
• Plans/Pricing: 
  • Olark Standard: $23 per seat per month; includes customizable chatbots and reporting
  • Olark Pro: Contact for price; includes AI, automation and PowerUps
• G2 rating: 4.3/5

Looking for a budget-friendly paid plan? Olark has you covered. Olark’s base plan costs are one of the lowest per user on this list (besides the free plans), and it offers a straightforward experience for inexperienced users. Keep in mind, though, you’ll have to pay a little extra if you want access to their AI features.

The Olark platform has a built-in WCAG 2.1 AA accessibility certification, so you can ensure the chatbots you design are made with all users in mind. Olark also makes it easy to pass users from chatbots to live agents if issues become too complicated for an automated solution to handle.

8. FreshChat

• Best for: Omnichannel chat
• Developer: Freshworks
• Limitations: AI features are an add-on
• Key features: Unified agent workspace, Freddy AI, live chat
• Pros: Shared inboxes, advanced analytics, deep integration marketplace
• Cons: Basic free plan, feature limitations, usage-based add-on costs
• Plans/Pricing: 
  • Free: Includes web and app chat widget, team inbox, email
  • Growth: $19 per agent per month; includes social chat, SMS, 500 Freddy AI sessions, and standard reporting
  • Pro: $49 per agent per month; includes multilingual conversations and custom dashboards
  • Enterprise: $79 per agent per month; includes skill-based ticket assignment and audit logs
• G2 rating: 4.4/5

Part of the FreshWorks suite of products, FreshChat is a standalone chat software that enhances the customer experience. This ManyChat alternative focuses on live chat functionality, but also offers chatbot tools through the Freddy AI Agent solution. Note that this solution is only available in a limited capacity for the higher-tier paid plans without paying extra for further usage.

Plan-based limitations are the main downside of this particular solution. If you have the budget, you can upgrade and connect this solution to the full suite of Freddy AI products, but for smaller businesses looking to save money, this could be too expensive. 

9. Drift

• Best for: Sales conversion from chat
• Developer: Salesloft
• Limitations: Reliant on the Salesloft platform.
• Key features: AI chat, sales reporting, intelligent lead routing
• Pros: Sales-oriented, data-driven, easy to use
• Cons: Limited features, dependency on Salesloft, notification issues
• Plans/Pricing: Contact for pricing
• G2 rating: 4.4/5

Now a part of the Salesloft suite of products, Drift AI chat is oriented toward sales-focused business needs. This ManyChat alternative is designed to move customers through your sales pipeline, delivering qualified leads to your team and exceptional customer service to your target audience.

Drift’s chatbot platform offers your team a data-driven approach to sales performance by collecting data and sharing it with your team, which lets you build a better sales pipeline and optimize your chat strategy. However, you’ll need to use Salesloft to get the full benefit of this solution.

10. Breeze AI Agents

• Best for: HubSpot users
• Developer: HubSpot
• Limitations: Must be used with HubSpot
• Key features: Custom AI chatbots, omnichannel support, internal assistants
• Pros: Natively connects with HubSpot, multiple agent formats
• Cons: Expensive, credit-based usage, dependent on HubSpot
• Plans/Pricing: 
  • Small: $45 per month; includes 5,000 credits per month
  • Medium: $270 per month; includes 30,000 credits per month
  • Large: $900 per month; includes 100,000 credits per month
• G2 rating: 4.4/5

If you use HubSpot for sales or marketing, you may consider choosing Breeze AI Agents as a ManyChat alternative. And if you currently use either the HubSpot professional or enterprise plans, you may already have access to this tool, depending which tier you’re on.

Breeze AI Agents use HubSpot’s Breeze AI platform to provide powerful, personalized interaction for your users while natively communicating data directly to your HubSpot CRM. This is a powerful connection for existing HubSpot users, but non-HubSpot users must sign up for HubSpot to gain access to these benefits.

How to choose the right chatbot tool for your business

Now that you’ve explored your top options, shouldn’t it be easy to choose the best solutions? The truth is that you may find multiple ManyChat alternatives match your criteria. Narrow them down even further with these considerations:

• Business size: Some solutions better suit small businesses vs large enterprises. Choose a solution that not only fits your current budget but can also scale alongside your organization.
• Communication needs: Some chatbot tools are more attuned to social vs email or SMS, and vice versa. Meanwhile, omnichannel options offer the most value when it comes to communication and flexibility, but often at a higher price point.
• Budget: Consider how usage-based options increase costs over time and compare them to solutions with a fixed monthly pricing plan to determine the best model for your needs.
• Specific use cases: Looking for a sales-oriented solution? Or a tool that integrates seamlessly with your existing CRM? How you use your tool will be a major factor in determining your final selection.

If you’re still deciding which ManyChat alternative is best for your business, consider starting with a free, user-friendly solution like Jotform AI Agents. It’s a risk-free way to improve how your business engages with customers and gathers valuable data.