Apgar Ticket Office Quiz

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1. How old does a customer need to be to rent a watercraft?

2. How old does a child need to be on their own watercraft, when their guardian is in a separate watercraft?

3. Are dogs allowed in watercraft?

YesNo

4. How long do you hold a reserved watercraft?

5. Can customers move their rental reservation to the afternoon if they arrive late or if rentals are cancelled due to weather?

Yes, on a first come first serve basis.Yes, they can reserve a time later in the day.No, their reservation is forfeited if they show up late.

6. Can a customer change their reserved watercraft for something different at the ticket office?

YesNo

7. When do you put the "out of service" sign on a watercraft?

8. How much do current employees of Park Partners pay for a watercraft rental?

9. If a customer has a 2-hour rental at 9:00am but arrives at 9:45am, when does their reserved time end?

10. If a customer keeps a watercraft out past their reserved time, how do you enter the extra time in the register?

11. If a customer starts a rental at 1:15 pm and returns at 3:41pm, what time value is entered in the register?

12. If a customer misses their reserved time and arrives later you should:

Tell them they've forfeited their reservationPut them on the waitlist

13. Rental Sheet - How many boat codes can be listed on one line for the same group renting?

14. Rental Sheet - In what column do you place an "R" on the rental sheet to indicate it is a reservation?

15. Wait List - What information do you write on the rental waitlist?

16. If a customer has reserved 2 single kayaks for 2 hours each, can they switch to 1 double Kayak? (select 2 correct answers)

Yes they can switch 1 single kayak for 1 double kayak for 2 hours, but would forfeit one of their single kayaks, and pay the additional amount to rent the double kayak.Yes they can switch 2 single kayaks for 1 double kayak for 4 hours, and pay the additional amount.Yes they can switch 2 single kayaks for 1 double kayak for 2 hours, and not pay any additional money.Yes they can switch 2 single kayaks for 1 double kayak for 2 hours, and get a refund for the difference.No

1. Can a customer change their reservation to a different day at the ticket office?

YesNo

2. Can a customer change the location of their reservation at the ticket office?

YesNo

3. Can a customer cancel a reservation at a ticket office and get a refund?

YesNo

4. Can reservations be refunded at the ticket office when watercraft cannot be launched?

YesNo

5. Can reservations for the next day be entered into the register before the daily Z-Tape is run?

YesNo

6. If there is a discrepancy with a customers reservation who do you ask for help? (Select 3)

7. A customer checks in for their reservation, you do not find them on the reservation sheet. Do you:

8. Customer arrives the day prior to their reservation and wants to switch to the current day, you should:

1. Why would you void a cash payment in the register when it was actually paid with a credit card? (select 3)

It doesn't need to be voidedTo correct the cash deposit valuesTo correct the credit card settlement valuesTo correct the Z-tape valuesTo correct the group total values

2. If you are having trouble making an entry in the register and you're by yourself, what is the first thing you should do? (Select 2)

Look in the Register InstructionsCall CrystalMake notes for when someone returns to help youLook at the cheat cards

3. If the transactions are not printing on the receipt tape or journal tape you should: (select 1)

Unplug and reset the registerReplace the paperFlip the paper roll to feed from the bottom

4. When doing the register closeout remember to: (Select 3)

Use the extra coin in the register for the depositUse the larger bills for the depositRound the deposit cash to the nearest dollarExchange large bills left in the register for smaller bills in the change bagTrifold the full sheet formsThrow away the mistake receipts and no showsSettle the credit card batch and put the settlement tape on top of the merchant receipts

1. What 2 questions can you ask to determine if the dog is a service animal?

Do you have the NPS Service Animal registration?What kind of dog is that?Is the dog required for a disability?Can the dog swim?Has the dog been trained to perform a specific task?

2. Where do you put your water bottle or cup when you're working in the Ticket Office? (select 2)

On the front counter so it's handyUnder the counterBehind the wall

3. When is it ok to eat in front of customers in the Ticket Office?

4. Sitting on a stool in the front window of the Ticket Office is ok when: (Select 2)

There are no customers aroundIt's quiet and you're studying interp materialsWhen a customer walks up to the windowWhen you're tired

5. When you have down time you should:

Rentals - Total Points out of 17

Reservations - Total Points out of 10

Register & General - Total Points out of 17

Total out of 44

Apgar Ticket Office Quiz

Rental Information

Reservations

Registers

General

Quiz Results