• Maturity Matrix

  • What is a Maturity Matrix?


    Maturity Matrix is a framework that is used to help organizations:
    - Highlight areas for improvement​
    - Assess the current state ​
    - Set goals​
    - Track progress​
    - Benchmark against other organizations

     

    In the example below of a customer-centric maturity matrix focused on Voice of the Customer (VoC). It measures an organization's ability to understand customer needs, deliver value, and build relationships.​

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  • Operation Excellence:

    Promotion and POD planning: Automated promotional and seasonal merchandising to improve planning and execution.

    Automated Fixture Orders: Use floorplans and planograms to automate fixture orders to key vendors. 

    Employee Training: Providing associates with the knowledge and skills they need to do their jobs effectively.

    Store Execution Process: Delivering the components of a project execution plan, end—to—end (design to delivery).

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  • Supporting the core

    VOC: 
    Shopper: Creating a store environment that delights the shoppers. 
    Internal customers: Delighting internal customers as we deliver on time, accurately, and consistently. 

    Core Data: Foundational base for all data that TSC requires about store conditions and store productivity

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  • Macro space planning: An iterative way to measure and improve space productivity in the store that aligns with strategic plans and forecasts.

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  • Should be Empty: