خطأ: تجاوزت النماذج الحصة المسموح بها

الفورم قفل بدون اي سابق إنذار والمفروض المسابقة لسه شغاله ولازم يشتغل لان الشغل هيبوظ الا وكان يتم تبليغي اولا قبل َما استخدم التطبيق

Hi Fatima,

Thanks for reaching out to Jotform Support. Our Arabic Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Arabic, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question. I checked your account and I can see that your current upload usage is 1.54 GB over the 100.00 MB. You need to free up the space by deleting submissions. The upload space limit refers to the files uploaded by the users. If you have a File Upload field in your form and the user attaches files and submits it, then the size of the uploaded file will be counted in your upload space. This limit does not reset, you need to delete and then purge your form entries with file uploads to free up the space. Let me show you how:

1. In Tables, hover your cursor over the first column of the submission data and click on the checkbox to select the submission data.
2. On the right side of the screen, click on Delete. Then click on Move to Trash in the window that opens.

Now, let us purge the data:

3. In your Submissions table, click on the Three dots icon beside the form name, then click on Trashed entries

4. The Trashed entries section will show up; click on Select All, then click Delete Forever.

5. Click on Delete button and you're done.  

You can Download Form Submissions first to avoid losing data. We also have a guide on How to Delete Form Submission Data that you can check out. To learn more about the account limits, I suggest looking into our guide about Understanding Your Account Usage and Limits.

Let us know if you have any other questions.