Notification Email: Original PDF not attached despite option enabled

・ I have enabled the option to attach the Original PDF to the notification email, but the PDF is not attached when the email is received.

Hi r,

I cloned your form to test it, but I couldn't replicate the behavior you reported. The Original PDF was successfully attached to the notification email I received. I've included a screenshot for reference.

Since you are using the default sender email noreply@jotform.com, I suggest setting up an SMTP for your form. I also recommend checking your email provider's documentation for their specific attachment size limits. If that suggestion does not work for you, do we have your permission to test your live form directly? We will use Jotform Test in the fields so you can quickly identify and delete our entry from the table or inbox.

Once we hear back from you, we'll be able to move forward with the solution.

Hi,Christy

PDFs fail to generate properly when Japanese characters are included.

Please also refer to this thread.Thread #37467381

Please try downloading the original PDF from the "Submission Date May 11, 2026 5:10 PM" document in the 貸与品事故報告書 - Jotform Inbox. Also, I have changed the SMTP settings.

Regards

Hi r,

It looks like you’ve also asked this in another thread, and we’ve already escalated there.

Since it’s the same topic, we recommend referring to that response for the relevant information.

Let us know if there’s anything else we can help you with.

Hello. I believe the issue I raised in a separate thread—the inability to create a PDF—is likely the reason it's not being attached to the email. Therefore, I will wait for a response in that thread.

Thank you.