Account Management: Updating Contact and Billing Information after Employee Departure

We have an account with you-Invoice 2025-10-17 Katherine Briefs RenUSA. Katherine has left RenUSA and I need to update our contact and billing information. Can someone please contact me or email instructions to Katherine's email. Kat***ne@r***sa.org, thank you.

Hello Amber,

Thanks for reaching out to us. We can help you recover the account by changing its registered email address to amber@renusa.org. To proceed, please provide the following information for verification purposes:

• Name as it appears on the card
• Last 4 digits of the card
• Expiration date
• Brand (Visa, Amex, etc.)
• Amount charged
• Screenshot of the charge taken from your statement

If paid via PayPal, please provide the PayPal email address along with the other information asked above.

We look forward to hearing from you.

Thank you-I need the email address changed to Kate@renusa.org (Kate Peters
will be the primary on the account).
Name on the card: Katherine Briefs, AMEX, last four digits 2108, amount
charged $39. I do not have her expiration date as the card has been
destroyed. Below is a screenshot of the charge.
Thank you,
Amber
Regards, Amber Clayton - Chief Administrative Officer | 720.352.3812RenUSAPh 720.352.3812
...

Hi Amber,

I've gone ahead and reached out to our relevant team to check on your account. We'll get back to you as soon as we get an update from them.

Thanks for your patience and understanding, we appreciate it.

Thank you!
Regards, Amber Clayton - Chief Administrative Officer | 720.352.3812RenUSAPh 720.352.3812
...

Hi Amber,

Thanks for reaching out to Jotform Support. You can submit the request to change the email address of your account in our Account Recovery form, and our relevant team will review your request. Make sure to include all the necessary details for the team to verify the legitimacy of your request.

Reach out again if there’s anything else we can help you with.