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Hi reliableturk,

Thanks for reaching out to Jotform Support. Our Turkish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Turkish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, it seems that some of your screenshots didn’t come through on our end—could you try resending them? In the meantime, I’ve checked your account’s email logs and confirmed that the password reset instructions were successfully sent to your email address. Could you try checking your Spam or Junk folder? As messages can occasionally be filtered there by mistake.

Give it a go and let us know if anything else comes up.

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