reset password link not working

  • chronicare
    Asked on May 13, 2025 at 4:30 PM

    I click the reset password and I get an email with a link to click to reset password. When I click the link, a new window pops up with nothing in it. No text, no pictures just blank. I'll attach a screen shot. I need to change password. I don't see anywhere in Jotform that I can change it there ether. Thank you.

    Jotform Thread 26976711 Screenshot
  • Jerlan JotForm Support
    Replied on May 13, 2025 at 5:04 PM

    Hi Dr. Darren,

    Thanks for reaching out to Jotform Support. This is a known issue, and it has been fixed now. I suggest resetting the password again for you to receive the new password reset email instructions.

    Give it a try and let us know how it goes.

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