Blank Page Displayed After Clicking Password Reset Link

 I have send a password reset link to my email and I do see the email for that. But when I click on the link it sends me to a blank page.

Hi Carmen,

Thanks for reaching out to Jotform Support. I understand that you are having issues with the password reset link leading to a blank page. Let me help you with that.

Here’s how to troubleshoot this issue:

1. Clear your browser cache: Sometimes, an old cache can cause loading issues. Clear your browser's cache and cookies, then try clicking the reset link again.
2. Try a different browser or device: The issue might be browser-specific. Attempt to open the reset link using another browser or device to see if the problem persists.
3. Ensure the link is complete: Make sure the entire password reset link was copied or clicked correctly from the email without any truncation.
4. Check your internet connection: A weak or unstable connection might cause the page to load incorrectly.

Give it a try and let us know how it goes.